We understand that technical issues can be frustrating, and we’re here to help you at our earliest convenience to ensure a smooth purchasing process.
If you’re experiencing difficulties placing your order, please follow these steps to get assistance:
- Submit a Ticket: You can submit a ticket here at our Help Desk. Be sure to explain the issue you're facing adequately.
- Provide Details: Be as specific as possible about the issue, including the steps you’ve taken, error messages, or anything unusual you noticed.
- Attach Screenshots or Videos: If possible, include a screenshot or video of the issue. This will help us diagnose and resolve the problem more quickly.
We strive to respond to all inquiries within 24-48 hours.
Please note our office hours are Monday through Friday, 9 AM to 5 PM EST.
Rest assured, we’ll do our best to accommodate your needs and assist you in completing your order as soon as possible.
Remember, if you’re new to the help desk, you must register, as your login credentials for other sites won’t work.
Thank you for your patience and understanding!