Product Launch Package (PLP) Project Support

To ensure a seamless experience, we have implemented a support system designed to promptly address your questions and concerns. Here's how you can effectively manage your PLP project and receive support:

1. Status Inquiries:
If you need information about the status of your PLP project, including updates on its progress, timelines, or any related queries, please submit your questions via email to Our dedicated support team will promptly review your inquiry and provide the necessary information and updates pertaining to your project.

2. PLP Member's Area:
For questions specifically related to the PLP member's area, including but not limited to the following:

- Updating Your Password
- Difficulty in Locating Resources
- Reporting Technical Issues

We have streamlined the process for your convenience to avoid unnecessary back-and-forth communication. Here's how to address these concerns effectively:

a. Updating Your Password:
If you need to update your password for the PLP member's area, please follow these steps:

- Visit the PLP member's area login page.
- Click on the "Lost your Password?" link.
- Follow the on-screen instructions to reset or update your password. (Please check your spam folder for any emails)
- If you encounter any issues during this process, submit a ticket for further assistance.

b. Can't Locate Something:
If you're having trouble finding specific resources or information within the PLP member's area, please submit a ticket, and we will assist you in locating that resource.

c. Reporting Technical Issues:
If you encounter technical issues while using the PLP member's area, please follow these steps:

- Document the issue clearly, including any error messages or unusual behavior.
- Submit a ticket with a detailed problem description and any relevant screenshots/videos or error messages.

Our technical support team will investigate the issue and work to resolve it as quickly as possible. 

We value your partnership and are committed to providing you with exceptional support throughout your PLP project. Whether you have questions about project status or need assistance within the member's area, our team is here to help.